Terms of Use

You must be at least 16 years old and capable of entering into a binding legal agreement to use our Services.

Moveo provides access to electric vehicle charging stations and related features, including:

• Charging session initiation and management

• Real-time station availability

• Account and payment management

• Route and charging optimization

Services may vary by location and/or Charger.

To access key features, you must create a Moveo account by providing accurate and up-to-date information. You are responsible for:

• Maintaining the confidentiality of your login credentials

• All activity under your account

• Immediately notifying us of any unauthorized access or breach

We reserve the right to suspend or terminate your account for violations of these Terms.

You agree to pay all applicable fees for using charging services as displayed in the app or at the station. Pricing may be based on:

• Energy consumption (kWh)

• Time spent charging

• Idle fees (for overstaying after session completion)

Moveo reserves the right to change pricing or add new fees with prior notice via the app or email.

Payments are processed via secure third-party providers. By providing payment information, you authorize Moveo to charge your selected payment method for all applicable fees.

We do not store payment card data on our servers. Payment disputes must be reported within 14 days.

Moveo applies a strict no-refund policy except in limited circumstances described below.

A refund may be granted only if a charging session could not be successfully completed due to one of the following reasons:

• Technical incompatibility between the User’s electric vehicle and the charger

• Failure of the charger to initiate or deliver energy

• Verified system or communication error preventing the charging session

• Incorrect billing where no actual charging was delivered

Refunds will not be issued in the following cases:

• Early termination of the session by the User

• User error (e.g., improper adapter/converter, misuse of equipment)

• Temporary service limitations, congestion, or station unavailability

• Compatibility limitations already disclosed or reasonably expected

Partial charging sessions are considered successfully delivered services and remaining amount is non-refundable.

Upon account deletion, any remaining balance in the user account is non-refundable unless otherwise required by applicable law (subject to verification and administrative fees). Users are responsible for using their balance prior to account termination.

All refund requests must be submitted within 14 days of the transaction via following email: support@moveo.ge. Moveo reserves the right to investigate each request and determine eligibility at its sole discretion.

Approved refunds will be processed using the original payment method ONLY within a reasonable timeframe (subject to administrative fees).

By using Moveo, you agree to:

• Use the Services only for lawful, personal, and non-commercial purposes

• Not misuse, vandalize, or tamper with charging equipment

• Comply with parking and local regulations at charging locations

• Keep your vehicle insured and roadworthy

Violations may result in suspension, penalties, or legal action.

All content on the Moveo website and app - including trademarks, logos, texts, software, designs, and graphics - are owned by or licensed to Moveo. You may not copy, modify, reproduce, or distribute any part of the Services without our written consent.

The Services may include links or integration with third-party providers (e.g., maps, roaming networks). Moveo is not responsible for their content, availability, or data practices. You use them at your own risk.

While we aim for 24/7 operation, we do not guarantee uninterrupted access. Charging stations may be temporarily unavailable due to maintenance, upgrades, or third-party issues.

Moveo is not liable for:

• Charging delays

• Station outages

• Power grid interruptions

• Roaming network failures

We may suspend or terminate your account and access to the Services if you:

• Breach these Terms

• Abuse or damage charging infrastructure

• Engage in fraud or misuse

• Violate payment obligations

You may also delete your account at any time via the app.

To the fullest extent permitted by law, Moveo shall not be liable for:

• Indirect, incidental, or consequential damages

• Loss of data, revenue, or opportunity

• Charging delays, software errors, or third-party services

• Injury or damage arising from use or inability to use our Services

Our total liability shall not exceed the total amount paid by you to Moveo in the preceding 12 months.

You agree to indemnify and hold harmless Moveo and its affiliates, employees, and partners from any claims, losses, or liabilities arising out of:

• Your use of the Services

• Violation of these Terms

• Misuse or unauthorized access to the infrastructure

• In case of violation of the rights of a third party

We may revise these Terms at any time. Updated Terms will be posted on our website and notified via email or app. Continued use after changes constitutes acceptance.

These Terms are governed by the laws of Georgia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Tbilisi, Georgia.

Moveo LLC

Email: info@moveo.ge

Phone: +995 32 2053929

Website: https://www.moveo.ge